DC IT Monitoring Resolve
All-around worry-free monitoring
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24/7 incident hotline
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Proactive emergency response
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Contractually guaranteed response times
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Round-the-clock expert support
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Centralized dashboard
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Global access to systems
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Automated updates and backups
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Maximum relief for your team
Relevant reports are processed around the clock
With DC IT Monitoring Resolve, relevant alerts regarding your data center are automatically forwarded to the incident hotline. Our experts handle them around the clock, taking the burden off your team.
The solution provides global access to all systems and consolidates all locations and systems centrally in a single dashboard. Communication is secure and outbound, without interfering with the company network.
Dedicated connections ensure end-to-end encryption.
Automated backups and updates help ensure availability. Immediate notifications are sent in the event of changes in availability. Contractually guaranteed response times around the clock, as well as active 24/7 intervention by experienced technicians, are integral parts of DC IT Monitoring Resolve.
Equipment options
| DC IT Monitoring Agent 32.2 | DC IT Monitoring Delivery | DC IT Monitoring Resolve | |
| Security level | |||
| Solid foundation for independent device management | ✓ | x | x |
| Proactive monitoring and early notification | x | ✓ | x |
| Worry-free service with maximum relief | x | x | ✓ |
| Dashboard via web browser | |||
| Direct access within the corporate network | ✓ | x | x |
| Global access to all systems | x | ✓ | ✓ |
| Secure external access | |||
| Controlled access based on your security policies | ✓ | x | x |
| Secure outbound communication without changes to the corporate network | x | ✓ | ✓ |
| Encryption & security | |||
| Flexible integration into existing security concepts | ✓ | x | x |
| End-to-end encryption over dedicated connections | x | ✓ | ✓ |
| Access for external service providers | |||
| Individual approval based on your requirements | ✓ | x | x |
| Convenient separate access without network shares | x | ✓ | ✓ |
| Centralized management | |||
| Clear management for each device | ✓ | x | x |
| All sites and systems centralized in one dashboard | x | ✓ | ✓ |
| Maintenance & data security | |||
| Full control over updates and data backup | ✓ | x | x |
| Automated backups and updates for maximum availability | x | ✓ | ✓ |
| Device monitoring (heartbeat) | |||
| Status checks as part of local monitoring | ✓ | x | x |
| Immediate notification of availability changes | x | ✓ | ✓ |
| Response time (SLA) | |||
| Flexible support as needed | ✓ | ✓ | x |
| Contractually guaranteed response times around the clock | x | x | ✓ |
| 24/7 emergency response | |||
| Email notification for relevant events | ✓ | ✓ | x |
| Active 24/7 intervention by experienced technicians | x | x | ✓ |
DC IT Monitoring Resolve at a glance: Monitor and respond
DC IT Monitoring Resolve automatically forwards relevant alerts regarding your data center to the incident hotline. Our experts handle them around the clock to take the pressure off your team. All locations and systems are consolidated centrally in a single dashboard. Contractually guaranteed response times and proactive 24/7 intervention by experienced technicians complement the monitoring.
Downloads
What can we do for you?
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