Wir unterstützen Ihre Dokumentation
Wir unterstützen Ihre Dokumentation
Wir unterstützen Ihre Dokumentation
Wir unterstützen Ihre Dokumentation
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Documentation for your IT environment

 
 

Manuals are the lifeblood when it comes to management systems and their certification. They are also essential to provide fast IT resumption in case of emergency.

No matter whether it is about TÜV, ISO 27001, Uptime Institut (Tier) or IT-Grundschutz: our consultants compile a documentation of the IT environment with focus on data center infrastructures or server / plant rooms for a highly available and efficient data center operation.

No matter whether it is about operation and maintenance or IT resumption in case of crises and emergencies, manuals for business management or emergency management and a security concept form the foundation for a structured, efficient procedure and for the prevention of financial losses.

Our documentation elements

 
 

DC Workshop Operational and emergency management

 SECUrisk organizes a workshop with attention to business management and emergency management. It is our aim to sensibilisize the resonsible persons to the diverse topics and to compile a project plan for the implementation of a business management manual and an emergency management system. The processed results will be presented and debated at the customer’s premises. The order splits into the take-up of the actual state and a 2-day workshop.

Development of a project plan paying attention to the following topics:

- IT strategy of the company & scope
- Demands to business management and emergency management
- Content for business management and emergency manual
- Emergency manual according to BSI Standard 100-4
- Topology of location, network and data center
- Application scenery (communication, criticality, operation)
- Inspection of the data center and ICT rooms
- Value-added-driven and operational processes
- Information security and data protection
- Compliance, Service Level Agreement (SLA), working instruction 

DC operations guide

SECUrisk develops a manual for data center operation in collaboration with the customer.

Our procedure

- Take-up of the actual state on-site in view of the current conditions and requirements for the following sections:
  construction, air-conditoning, energy supply, security technology, fire protection engineering
+ take-up of documentations and existing contracts and agreements

- Compilation of the business management manual in view of the following sections:

  • Business processes and technical management
  • Service Level Agreements (SLA) and (if necessary) Operational Level Agreements (OLA)
  • Monitoring
  • Service, maintenance, proactive measures
  • Agreements / contracts with service providers and suppliers
  • Definition of the regular data center operation
  • Regulation of tasks, competences and responsibilities
  • Change management
  • Malfunction management: reporting, alarm and escalation
    (malfunction / emergency / crisis / disaster)
  • Appendix documentation

- Documentation of results
  Introduction of results and provision of business management manual in terms of an electronic document 

DC emergency manual

SECUrisk develops an emergency manual according to BSI Standard 100-4 (emergency management) in cooperation with the customer. The manual will be structured as follows:

• Introduction
• Immediate measures
• Crisis management
• Communication and public relations in case of crisis
• Resumption
• Business continuation
• Appendix

Additionally the following sections will be considered:

• Business management during regular operation
• Emergency definition / emergency responsible
• Replacement plan
• Contingency planning for selected damaging events
• Examination of internal and external alternatives
• Regulation of responsibilities in case of emergency
• Reporting, alarm and escalation
• Immediate measures
• Crisis communication / emergency center
• Business continuation
• Restart and resumption
• Return to normal operations and post-emergency tasks
• Analysis of emergency coping
• Obligatory documentation requirement for emergency coping

- Documentation of results
  Introduction of results and provision of the emergency manual in terms of an electronic document 

DC operations management and emergency manual

SECUrisk develops a business management and emergency manual according to BSI Standard 100-4 (emergency management) in collaboration with the customer.

Our procedure

- On-site take-up of the actual state in view of the current conditions and requirements for the following sections:
  construction, air-conditoning, energy supply, security technology, fire protection engineering
+ take-up of documentations and existing contracts and agreements

- Compilation of business management manual in view of the following sections:

• Business processes and technical management
• Service Level Agreements (SLA) and (if necessary) Operational Level Agreements (OLA)
• Monitoring
• Service, maintenance, proactive measures
• Agreements / contracts with service providers and suppliers
• Definition of the regular data center operation
• Regulation of tasks, competences and responsibilities
• Change management
• Malfunction management: reporting, alarm and escalation
  (malfunction / emergency / crisis / disaster)
• Appendix documentation

The emergency manual will be structured according to BSI Standard 100-4 appendix C:

• Introduction
• Immediate measures
• Crisis management
• Communication and public relations in case of crisis
• Resumption
• Business continuation
• Appendix

Additionally the following sections will be considered in the emergency manual:

• Business managment during regular operation
• Emergency definition / manager
• Replacement procurement plan
• Contingency planning for selected damaging events
• Examination of internal and external alternatives
• Regulation of responsibilities in case of emergency
• Reporting, alarm and escalation
• Immediate measures
• Crisis communication/emergency center
• Business continuation
• Restart and resumption
• Returning to normal operations and post-emergency tasks
• Analysis of emergency coping
• Obligatory documentation requirement in case of emergency

- Documentation of results
  Introduction of results and provision of the business management and emergency manual in terms of an electronic document

DC specifications

SECUrisk works out a demand-corresponding user requirements specification as a basis. In addition to this SECUrisk develops with several solutions including forecast costs for the measures and investments to be realized. The customer will be involved.

Our procedure

- Determination of basics
  concerning the current conditions, the considered new room situation in the new data center and the specifications of the sections:
  construction, air-conditioning, energy supply, safety and fire protection engineering

- Classification of the availability requirement / protection requirement
  Determination of dependencies, critical applications, acceptable maximum downtimes, damage impacts and all relevant liability aspects resulting from
  the availability level

- Set-up of the user requirements specification with regard to the following points:

• Construction
  - Location of the new server room /data center in the facility to be built / "greenfield" and fire loads in the environment
  - Specific threats such as fire, water, smoke, electromagnetism etc.
  - General construction (walls, ceiling, floor, doors, raised floor etc.)
  - Constructional fire protection, fire compartment separation

• Air conditioning
  (Safety, availability, expandability)
  - Take-up of the existing concept for cooling devices and cooling capacity
  - Possibilities to optimize the current cooling technology
  - Coolant, water-bearing pipes, leakage detection
  - Performance potential, redundancies, limit value monitoring

• Energy supply
  (Safety, availability, expandability)
  - Take-up of the figures regarding rated power and hardware
  - UPS / EPS systems, electric utility feeding
  - Earthing / potential compensation & lightning protection and overvoltage protection
  - Lighting / emergency lighting / emergency cutout equipment

• Security and fire protection engineering
  (Safety requirements, safeguards)
  - Access control and burglary detection technology, room monitoring and general monitoring
  - fire extinguishing concept / smoke detection / fire detection devices / early fire detection
  - Locking and closure designs
  - Compilation of rough forecast costs
  - Compilation of a floor plan

- Result documentation
  Presentation of results 

 
 

How fIT is your documentation management?

Are your employees aware of their tasks and authorizations in case of crisis? Is there a documentation of the entire IT infrastructure including dependencies? Does the IT document your processes, structures and procedures? SECUrisk analyses and documents the actual and desired state of the IT infrastructure and thus minimizes company risks and liability risks for the management and head of IT.

 
 

More consulting services for you

 
 

Phone +49 2741 9321-0

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